Refund policy
1. Scope
This Refund policy applies to all digital products and digital operator services sold by Operator Stack, including the Shopify Operator AI Pack (€29 one-time download). Payments are collected by Payhip and processed by Stripe. Physical goods are not sold.
2. Nature of digital delivery
Purchases are fulfilled with instant digital delivery (download link and/or file package) immediately after successful payment. Because digital files can be copied once delivered, refunds are available only in the circumstances below.
3. Full refund eligibility
We will issue a full refund when any of the following apply:
- Duplicate or erroneous charge — you were charged more than once for the same order, or charged for a purchase you did not authorise.
- Delivery failure — after payment you cannot access or download the product, you report the issue to support within 14 days, and we cannot restore working access within 48 hours of receiving your complete report.
- Material non-conformity — the delivered files are corrupted, empty, or substantially incomplete compared with the product description on our site, and we cannot supply a conforming replacement within a reasonable time.
4. Non-refundable situations
- Change of mind after the download link or files have been made available
- Dissatisfaction with AI output quality, prompt style, or fit with a specific workflow
- Incompatibility with particular tools (ChatGPT, Claude, Notion, Shopify apps, etc.)
- Purchase by someone other than the cardholder without a proven unauthorised transaction
- Requests submitted more than 14 days after the purchase date (except proven duplicate charges)
5. How to request a refund
- Email operatorstack.ops@agentmail.to from the address used at checkout.
- Include: product name, purchase date, Payhip/Stripe receipt or order ID, and a clear description of the issue (screenshots welcome for delivery failures).
- We aim to acknowledge within one business day and decide within five business days of receiving complete information.
Approved refunds are processed to the original payment method via Payhip/Stripe. Card issuers typically post the credit within 5–10 business days.
6. Cancellations before delivery
If payment succeeds but delivery has not yet begun and you contact us immediately, we will cancel and refund where technically possible. Once the download is available, sections 3–4 apply.
7. Chargebacks
Please contact us before opening a dispute with your bank. We cooperate with Payhip and Stripe on legitimate claims. Unfounded chargebacks may result in order cancellation and access revocation.
8. EU / UK consumer withdrawal
If you are a consumer in the EU or UK purchasing digital content not supplied on a tangible medium, you acknowledge that by completing checkout and receiving immediate access you request early performance. Once delivery has begun, you may lose the statutory right to withdraw, to the extent permitted by applicable law. Nothing in this policy limits mandatory statutory rights that cannot be waived.
9. Contact
Operator Stack · Refunds & billing · operatorstack.ops@agentmail.to
Related: Terms of sale